Crown Safari — Unified Policies

This document combines: Terms & Conditions, Lead Delivery Policy, Refund & Replacement Policy, Data Privacy and related operational policies. Last updated: December 2, 2025.

1. Scope & Definitions

This document applies to all users of Crown Safari services, including individuals who make travel inquiries (“Customers”) and registered travel agents (“Agents”).

Definitions

• “Crown Safari”, “we”, “us”, “our” — the business entity operating the website and lead generation services.
• “Lead” — contact information and associated travel requirements provided by a Customer who has expressed interest in travel services.
• “Verified Lead” — a lead that has been contacted and confirmed by our verification team according to the verification criteria described below.
• “Replacement” — a substitute lead provided under the Replacement Policy when a verified lead is proven invalid per policy terms.

2. Nature of Service

Crown Safari collects and verifies travel inquiries and assigns verified leads to registered travel agents. Leads are assigned on a non-shareable, one-agent-per-lead basis unless otherwise specified in an agreement.

3. Information We Collect

We collect information necessary to verify interest and deliver leads. Information categories include:

• Contact Data: Name, phone number, email, WhatsApp number.
• Travel Details: Destination, approximate travel dates, number of travelers, budget range, accommodation preferences.
• Agent Business Data: Company name, GSTIN (if provided), registration details, contact person.
• Technical Data: IP address, browser agent, device type, cookies data for analytics and ad personalization.
• Verification Records: Call logs, call summaries, call timestamps and agent notes used for validation and replacement requests.

4. How We Use Your Information

We use collected information to:

• Verify and qualify leads before delivery to agents.
• Assign leads to a single registered travel agent based on preferences and availability.
• Communicate with Customers and Agents (calls, SMS, email, WhatsApp) regarding inquiries, confirmations, or follow-ups.
• Operate, maintain and improve our services, systems and processes.
• Prevent fraud, abuse or misuse of our platform.
• Comply with applicable laws and regulatory requests.

5. Lawful Basis & Consent

For personal data processing we rely on lawful bases such as:

• Consent: For direct marketing communications where applicable.
• Contractual Necessity: To perform services requested by Agents and Customers.
• Legitimate Interests: To verify, process, and assign leads, improve services, and protect platform integrity — balanced against user rights.

6. Lead Verification & Delivery

6.1 Verification Process

Before any lead is delivered, our verification team conducts a structured call to confirm:

• The Customer submitted an inquiry and the details of the inquiry.
• Validity of the phone number and willingness to be contacted by a travel agent.
• Basic travel parameters: destination, dates, budget and traveler count.

6.2 Delivery Channels

Verified leads are delivered via the Agent’s selected channels: WhatsApp, SMS, Email, or in-platform messaging where applicable. Delivery timestamps and method are recorded.

6.3 Delivery Timeline & Expectations

Leads are normally delivered immediately following verification; operational delays may occur due to network, high-volume periods or other constraints. Agents should attempt initial contact promptly after delivery to maximize conversion chances.

7. Conversion Rate

Based on internal historical data and market observations, verified travel leads delivered by Crown Safari typically show an average conversion rate of 5% to 8%. This is an indicative range only. Actual conversion for any Agent depends on timely contact, pricing, follow-up quality, product fit and other market variables. Crown Safari does not guarantee any specific conversion rate.

8. Pricing, Billing & Payments

Lead pricing varies by category, seasonality and acquisition cost. All lead purchases are invoiced and must be paid according to the payment terms specified at the point of purchase. Leads will not be delivered until full payment confirmation is received unless otherwise agreed in writing.

9. Refund & Replacement Policy

9.1 No Refunds

All lead purchases are final and non-refundable. Crown Safari does not provide monetary refunds under any circumstances.

9.2 Replacement — Limited Remedy

Where a delivered verified lead is demonstrably invalid under the conditions below, Agents may request a replacement lead. Replacement is the sole and exclusive remedy for invalid leads.

9.3 Replacement Eligibility

A lead is eligible for replacement if one or more of the following conditions are verified by our operations team:

• The Customer number is switched off, unreachable or reported as permanently invalid within the verification window.
• The Customer explicitly denies having made any inquiry for the travel service at the time of verification.
• The Customer’s contact details are demonstrably incorrect (e.g., SMS bounce back or clear invalid format) and cannot be corrected.

9.4 Replacement Not Granted

Replacements will not be provided for the following:

• Customer picked but refused the Agent’s offer due to pricing or product fit.
• Customer expressed low interest or asked for time to decide.
• Agent delayed contacting the Customer, resulting in loss of the lead.
• Customer compared multiple agents and chose another provider.

9.5 Replacement Request Procedure & Evidence

1. Replacement requests must be submitted within 24 hours of lead delivery via the Agent portal or to support@crownsafari.com (or the designated support channel).
2. Agent must supply supporting evidence, which may include:
• Call logs or call recording (if recording is available and legally permissible).
• Screenshot of call attempt, SMS logs, or missed call timestamp.
• Brief written call summary or agent notes with timestamps.
3. Our operations team will review the evidence and respond within 48 business hours.
4. If approved, replacement leads will be delivered within a reasonable timeframe and will be subject to the same verification procedures.

10. Agent Responsibilities & Standards

Agents who receive leads from Crown Safari must:

• Maintain accurate registration and business contact information.
• Contact delivered leads promptly and responsibly.
• Refrain from reselling, sharing, or otherwise misusing leads outside the scope of the agreement.
• Comply with applicable advertising, telemarketing, and consumer protection laws.
• Provide prompt and accurate documentation if requesting replacements.

11. Cookies & Tracking Technologies

We and our partners use cookies, web beacons and similar technologies to analyze site traffic, personalize content and advertising, and improve user experience. You may control cookie preferences via browser settings. Disabling certain cookies may affect site functionality.

12. Third-Party Services & Data Sharing

We may share data with third-party service providers for operational purposes including advertising platforms, payment processors, analytics providers, cloud hosting and CRM systems. We require third parties to implement appropriate security and confidentiality safeguards. We do not sell personal data to third parties.

13. Data Retention

We retain lead and verification data for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Typical retention periods:

Data Type	Retention Period
Verification records & call logs	12 months (or as required by law)
Agent registration data	Retained while account is active + 24 months
Transactional & billing records	7 years (for accounting/compliance)

14. Security Measures

We implement industry-standard technical and organizational measures to protect personal data, including access controls, encryption in transit and at rest where applicable, secure backup, and employee access restrictions. No system is 100% secure; we evaluate and improve safeguards regularly.

15. Data Breach Notification

In the event of a confirmed personal data breach that poses a risk to individuals’ rights and freedoms, Crown Safari will:

1. Contain and investigate the breach promptly.
2. Notify affected parties and relevant regulatory authorities as required by law.
3. Provide guidance to affected individuals about steps to protect themselves.

16. Rights of Data Subjects

Depending on applicable law, Customers and Agents may have rights including:

• Access to personal data we hold about them.
• Rectification of inaccurate information.
• Erasure (subject to legal and operational restrictions).
• Restriction or objection to certain processing activities.
• Data portability where technically feasible.

To exercise rights, contact support@crownsafari.com with a clear request and identification. We may require proof of identity to process requests.

17. Dispute Resolution & Governing Law

These policies and any disputes arising out of them shall be governed by the laws of India. Parties agree, to the extent permitted by law, to attempt amicable resolution prior to formal proceedings. Exclusive jurisdiction for unresolved disputes is the competent courts in the jurisdiction where Crown Safari is registered.

18. Contact Information

For policy, replacement requests, data rights requests or other inquiries, contact:

Email: support@crownsafari.com
Phone: +91-9135191493
Address: [Tarapur, Munger, Bihar]

19. Updates to These Policies

We may update this unified policy from time to time. The “Last updated” date at the top is authoritative. Material changes will be notified by posting a prominent notice on our website or by email to registered Agents when feasible.